RCCustomerServiceConfig Class Reference

Inherits from NSObject
Declared in RCCustomerServiceConfig.h

Overview

客服配置对象

  isBlack

是否被客服加为黑名单

@property (nonatomic) BOOL isBlack

Discussion

是否被客服加为黑名单

Declared In

RCCustomerServiceConfig.h

  companyName

公司名称

@property (nonatomic, copy) NSString *companyName

Discussion

公司名称

Declared In

RCCustomerServiceConfig.h

  companyUrl

公司的 Url

@property (nonatomic, copy) NSString *companyUrl

Discussion

公司的 Url

Declared In

RCCustomerServiceConfig.h

  robotSessionNoEva

机器人会话是否不需要评价

@property (nonatomic, assign) BOOL robotSessionNoEva

Discussion

机器人会话是否不需要评价

Declared In

RCCustomerServiceConfig.h

  humanSessionNoEva

人工服务会话是否不需要评价

@property (nonatomic, assign) BOOL humanSessionNoEva

Discussion

人工服务会话是否不需要评价

Declared In

RCCustomerServiceConfig.h

  humanEvaluateItems

人工服务的评价选项

@property (nonatomic, strong) NSArray<RCEvaluateItem*> *humanEvaluateItems

Discussion

人工服务的评价选项

Declared In

RCCustomerServiceConfig.h

  adminTipTime

客服无应答提示时间间隔

@property (nonatomic) int adminTipTime

Discussion

客服无应答提示时间间隔

Declared In

RCCustomerServiceConfig.h

  adminTipWord

客服无应答提示内容

@property (nonatomic, copy) NSString *adminTipWord

Discussion

客服无应答提示内容

Declared In

RCCustomerServiceConfig.h

  userTipTime

用户无应答提示时间间隔

@property (nonatomic) int userTipTime

Discussion

用户无应答提示时间间隔

Declared In

RCCustomerServiceConfig.h

  userTipWord

客服无应答提示内容

@property (nonatomic, copy) NSString *userTipWord

Discussion

客服无应答提示内容

Declared In

RCCustomerServiceConfig.h

  evaEntryPoint

弹出客服评价时机

@property (nonatomic, assign) RCCSEvaEntryPoint evaEntryPoint

Discussion

弹出客服评价时机

Declared In

RCCustomerServiceConfig.h

  evaType

评价类型 @discussion 如果 evaType 为 RCCSEvaSeparately，发送机器人评价消息调用 RCIMClient 中 evaluateCustomerService: knownledgeId: robotValue: suggest: 方法； 发送人工评价消息调用 RCIMClient 中 evaluateCustomerService: dialogId: starValue: suggest: resolveStatus: tagText: extra: 方法。 如果 evaType 为 EVA_UNIFIED，发送评价消息调用 RCIMClient 中 evaluateCustomerService: dialogId: starValue: suggest: resolveStatus:

@property (nonatomic, assign) RCCSEvaType evaType

Discussion

评价类型 @discussion 如果 evaType 为 RCCSEvaSeparately，发送机器人评价消息调用 RCIMClient 中 evaluateCustomerService: knownledgeId: robotValue: suggest: 方法； 发送人工评价消息调用 RCIMClient 中 evaluateCustomerService: dialogId: starValue: suggest: resolveStatus: tagText: extra: 方法。 如果 evaType 为 EVA_UNIFIED，发送评价消息调用 RCIMClient 中 evaluateCustomerService: dialogId: starValue: suggest: resolveStatus:

Declared In

RCCustomerServiceConfig.h

  reportResolveStatus

是否显示解决状态:0.不显示；1.显示

@property (nonatomic, assign) int reportResolveStatus

Discussion

是否显示解决状态:0.不显示；1.显示

Declared In

RCCustomerServiceConfig.h

  leaveMessageType

留言样式:0.跳转留言界面；1.跳转url留言。默认 0

@property (nonatomic, assign) RCCSLMType leaveMessageType

Discussion

留言样式:0.跳转留言界面；1.跳转url留言。默认 0

Declared In

RCCustomerServiceConfig.h

  disableLocation

是否支持地图发送：0.支持；1.不支持

@property (nonatomic, assign) int disableLocation

Discussion

是否支持地图发送：0.支持；1.不支持

Declared In

RCCustomerServiceConfig.h

  leaveMessageWebUrl

自定义留言的 url

@property (nonatomic, copy) NSString *leaveMessageWebUrl

Discussion

自定义留言的 url

Declared In

RCCustomerServiceConfig.h

  leaveMessageNativeInfo

默认留言样式

@property (nonatomic, copy) NSArray<RCCSLeaveMessageItem*> *leaveMessageNativeInfo

Discussion

默认留言样式

Declared In

RCCustomerServiceConfig.h

  announceMsg

通告内容

@property (nonatomic, copy) NSString *announceMsg

Discussion

通告内容

Declared In

RCCustomerServiceConfig.h

  announceClickUrl

点击通告对应的链接 url

@property (nonatomic, copy) NSString *announceClickUrl

Discussion

点击通告对应的链接 url

Declared In

RCCustomerServiceConfig.h